Excedllent reading from Andrew Sobel
I have in the past mentioned the excellent information that I receive/use from Andrew Sobel. If you have not read his work, I would strongly encourage you to do so. You can find it at <a href="http://www.andrewsobel.com">www.andrewsobel.com</a> I recently read his latest discussion on how to build client loyalty. As we start a New Year,












