Winning Business and Loyal Financial Services Clients in Invoice Factoring - # VI, Part 3 (cont'd)
Advice Desk
As important as embracing the new model for the accounts receivable factoring industry, is the need for you to develop a “Vision” for your firm, once the new model is implemented. Attack this process using a 3 step process:


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Define the vision for your financial services business

Develop an “identity” for your enterprise

Then communicate the Vision and Identity to key stakeholders of your enterprise.

For each step in this process, there are activities for you to complete, and resulting business benefits of doing so. I have outlined below the Activities/Benefits for each of the 3 parts of the equation.


1. Define the vision for your cash flow funding business [Activities/Benefits]

Determine Core Strategic Objectives/ Clear achievable goals

Determine Market Position/Strategic, competitive direction

Define product and service delivery model/Enterprise wide consensus and education

Determine key success factors for company growth and increasing the working capital of clients, and performance benchmarks/Clear indicators of success

2. Develop an “identity” for your financial services enterprise

Create name and identity/Meaningful, brand building name Develop consistent message/Key attributes and Corporate “Personality” articulated within the factoring industry

Develop the “voice” and “look”/Consistent statements and images used in all communications, including print, Internet, other mediums

3. Communicate the Vision and Identity to key stakeholders of your factoring enterprise.

Communicate to all funding prospects and clients/Increase demand, awareness, branding

Communicate to employees and partners/Common rallying point

Communicate to outside community/Increase interest and awareness

Reference Source: Leapsoft.com

Again, we communicate our Vision Statement to all of our accounts receivables factoring prospects, clients, partners, employees constantly and consistently in our working capital and accounts receivable factoring enterprise. We developed our Vision Statement after completing the 3 step approach I outlined above.

What should a Vision Statement “look” or “sound” like for a receivables factoring firm? It should reflect the cornerstone position of your enterprise. It should be the mantra for all who serve in your operation. More importantly, it should not be a hollow slogan or be paid lip service; for if this occurs, cash flow clients, prospects, partners and employees will quickly see that talk and performance are not consistent.
 
 


What does our invoice factoring and cash flow funding firm’s Vision Statement look like? I will present it below. Please remember that you must craft your own Statement, based on your unique strengths, weaknesses, opportunities and threats within the financial services industry. To copy ours or one out of some textbook clearly defeats the purpose of this exercise.

Our Vision Statement is actually one component part of a series of Cornerstone Position developed by our ownership group. These positions, modeled after numerous successful enterprises, comprise the DNA of what makes our accounts receivable factoring and cash flow funding firm “tick” and successfully serve our financial services clients.

Our Vision Statement is: “Clients’ interests always come first. When funding clients are served well in increasing their cash flow and working capital, then our success follows.”

The remainder of our accounts receivables factoring Cornerstone Positions includes the following:



Our most valuable assets are our people and our reputation.

We need to maintain, at all times, the highest ethical standards, both personally and professionally.

We must at all times have an uncompromising determination to achieve excellence in financial services to our funding clients.

We must be aggressive but fair to our competition.

Teamwork is critical to our success. There is no room for people who put their own personal interests first.

Complacency will lead to extinction.

As a commercial factor, our goal is to provide a reasonable return to our shareholders by serving our clients to the best of our ability.

I would respectfully suggest that the development of the Cornerstone Positions is the easy step in this process. The more challenging step is the ability to execute on a daily basis consistently employing these tenets. This will be the topic of discussion in the next in this series of articles.

Feel free to email me at any time with questions, observations, comments or if you need any additional information on the discussed topics. I can be reached via email at mark@ucfunding.com. United Capital Funding Corp is a financial services company providing invoice factoring to U.S. based clients.

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Winning Business and Loyal Clients in Invoice Finance (part VI)

In this series of articles to assist you in winning business and loyal clients, Mark Mandula offers his guidance from the viewpoint of an experienced business finance professional based in the US.

Winning Business and Loyal Clients in Invoice Finance (part I)
Winning Business and Loyal Clients in Invoice Finance (part II)
Winning Business and Loyal Clients in Invoice Finance (part III)
Winning Business and Loyal Clients in Invoice Finance (part IV)
Winning Business and Loyal Clients in Invoice Finance (part V)
Winning Business and Loyal Clients in Invoice Finance (part VI)
Winning Business and Loyal Clients in Invoice Finance (part VII)
Winning Business and Loyal Clients in Invoice Finance (part VIII)

Other Invoice Factoring Articles of Interest
Trust Based Financial Services in Factoring of Accounts Receivables:
How to build a sustainable trust based financial services firm

Winning Business and Loyal Clients in Accounts Receivable Factoring "How to Sell More to Your Existing Clients"

Winning Business and Loyal Clients in Accounts Receivable Factoring "Work Smarter, Not Harder"

Factoring: Fact vs. Myth:  What types of companies use factoring?

Factoring: Fact vs. Myth: Will factoring negatively affect your customers perception of your company
?

Factoring Company Corporate Overview

Apply for Factoring Online

 
 




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